- I wanted you to know of the fantastic service I received from your customer service agent Alonso. I am sure you understand that it is a difficult situation when one is having the car worked on Friday at 5 pm. I called and he couldn’t do enough to make me happy. He was kind and patient and professional. He explained my options and was efficient. Customer service is a dying art. I can’t tell you how many times I do not get good service. I was blown away by how wonderful he is. Thank you for having such a wonderful person on your staff. I have recommended your company many times and will continue with renewed vigor. Your company is wonderful and I appreciate you so much. Thank you again.
Kelly A RothWinter Park, FL
- Hi, my name is Renata DePierris. I had the pleasure to speak with Alonso in ref to a warranty transfer - he was very polite - knowledgeable, and pleasant... Please note that Alonso is an asset to your Co. - Hopefully he will get recognized for the courtesy he extends to your customers !!
Renata DePierrisEmlenton, PA
- I want to praise the great customer service that American Auto Shield has provided. I called American Auto Shield on October 28, 2013. The representative from American Auto Shield took my case seriously and asked me to email her the contract for reference. She also left her extension so that I can contact her directly. I deeply appreciated the representative and her assistance at AAS.
Chen-Su ChenPotomac, MD
- Thank u Dee for your help!!! It’s people like you who make customer service GREAT!!!
Cleo HarperWaldorf, MD
- I HAVE HAD EXCELLENT SERVICE WHEN I CALLED YOUR ‘CLAIMS’ PHONE NUMBER !!! An exceptionally courteous man name Alonso answered my call, listened to my tale of frustration, and then told me I could get assistance by writing to American Auto Shield. Thank goodness.
Jane W. PowellConconully, WA
About American Auto Shield
Nationwide COVERAGE AND CLAIM SERVICE since 2002
Founded in 2002 and headquartered in Lakewood, Colorado, American Auto Shield specializes in Vehicle Service Contract development and automotive claims administration. Our team’s combined industry expertise, complimented by our partnerships, allows us to develop and deliver products that provide superior coverage and service.
Committed to delivering financially secure products and progressive marketing strategies that provide our partners an edge in the marketplace, all American Auto Shield Vehicle Service Contracts are backed by A.M. Best Company ‘A’ (Excellent) rated insurers, providing an extra layer of security for our customers. To complement our products, we utilize advanced technologies for unparalleled claims administration while providing our customers convenient online account management and support 24/7.
American Auto Shield recognizes the importance of serving our communities. We’re proud to have helped support and raise awareness for Every Child’s Hope, the 2014 Susan G. Komen Colorado Race for the Cure, Make-A-Wish Colorado, and Colorado National Guard Foundation’s Adopt-A-Family initiative through sponsorship, financial support and other activities. As we look forward, we’re dedicated to protecting your automotive investments while continuing to serve our communities.
We develop fully insured and financially secure Vehicle Service Contracts that provide excellent coverage and claims service for our customers.
Our ASE Certified Team utilizes advanced technologies for superior claims administration, including online support to compliment your coverage.
Thinking outside the box? We provide flexible aftermarket product development and superior claim services for new and existing partners.
Our team's combined compliance and industry expertise allows us to develop products and services that drive business and earn consumer trust.
Are you a dealer, agent, direct marketer, membership organization or lender? Our marketing solutions provide our partners an edge in the marketplace.
In-house research and a proactive approach to regulatory matters ensures our support team provides compliant and consumer friendly products.