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Customer Service Representative – Job Post

Job Description

Customer Service Representative

This position is primarily responsible for providing customer service support to the organization by ensuring that claims are properly processed, that customers questions are resolved, and by referring customers to a claims representative.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Answers the phone and assists customers with the claims process.
  • Reviews contract coverage, and provides status on existing claims.
  • Maintains client relationships via quality customer service and timely processing of additional claim requests.

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

  • Friendly, courteous, customer service-oriented, and professional;
  • Ability to identify and resolve problems in a timely manner;
  • Ability to manage difficult or emotional customer situations and to respond promptly to customer needs;
  • Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required;
  • Typing skills (40-60 wpm) and knowledge of Microsoft software;
  • Adapts to changes in the work environment, manages competing demands, and is able to deal with frequent change, delays, or unexpected events;
  • Contributes to building a positive team spirit; supports everyone’s efforts to succeed.

One year of customer service and/or phone experience is preferred.

We are an established, privately-held, customer-oriented business headquartered in Lakewood, CO.

Location: Denver West Business Park in Lakewood CO near I-70 & Cole Blvd. (Near Colorado Mills Shopping Center, Arvada, Golden and Wheat Ridge)

Job Type: Full-time

Salary: $32,000.00 / year

Required Experience: Customer Service Call Center: 1 year

 

Automotive Claims Rep & Claims Tech – Job Post

Job Description

2 Positions Available:
(1) Automotive Claims Representative
(1) Claims Technician

American Auto Shield provides customer service and claims management through our call center for customers whom have purchased automotive service agreements. If you are looking for a role that allows you to use your automotive expertise and work in a comfortable office setting, the Automotive Claims Representative or the Claims Technician position may be the role for you.

We currently have two positions available; a Claims Representative and a Claims Technician. Both positions do require basic knowledge of automobiles, ability to communicate effectively and respectively with customers who at times may not be in the best of moods, and the ability to talk and type at the same time in order to document the call for team members. The roles do require you to be on phones throughout the majority of the shift.

The Claims Tech role does require an ASE certification in drive trains, automatic transmissions and engines, whereas the Claims Rep does not.

These roles are day positions; Monday through Friday, although we are exploring Saturday coverage. Overtime does occur but rarely, and normally employees work a 40 hour work week.

We do offer a comprehensive benefits plan including medical, dental, vision, paid time off and more. The work environment is an office setting with natural light. The American Auto Shield office is located off of I70 West & Cole Blvd (near the Colorado Mills Shopping Center). Experience and ASE certifications will be taken into consideration when determining compensation.

Interested candidates please submit a resume.

Job Type: Full-time

Salary: $32,000.00 / year

Required Experience: ASE Certifications and hands on auto mechanic experience: 1 year

 

Automotive Claims Adjuster – Job Post

THIS POSITION HAS BEEN FILLED. THANK YOU.

Job Description

We currently have a great opportunity for an Automotive Claims Adjuster! The purpose of this position is to investigate, negotiate, and adjudicate mechanical claims, applying technical knowledge to effect fair and prompt claims authorization.

RESPONSIBILITIES:

  • Handle a high volume of claim traffic, which will be a combination of mechanical claims submitted electronically and by phone
  • Verify Service Contract coverage and validate repair being performed
  • Verify part and labor charges as requested by the repair facility
  • Apply adjustments as required to part pricing MSRP, labor to a Nationally Recognized Labor Time Guide, and Client reimbursement guidelines
  • Further question or investigate any parts and/or labor discrepancies in order to agree on coverage or on the amount to be reimbursed
  • Resolve inquiries from Repair Facilities and Agreement Holders regarding claim and/or payment status
  • Review inspection reports and photos to further determine claim liability
  • Assist with other responsibilities as directed

Required Skills & Experience

  • High School Diploma
  • ASE or Manufacturer Certifications preferred
  • Automotive Technical Degree OR equivalent combination of technical knowledge and work experience
  • Must be able to type at least 20 WPM and Basic PC skills
  • Good customer service skills
  • Excellent written and verbal communication skills
  • Hands on Experience in dealership or repair facility
  • Service consultant skill is a plus
  • Automotive instructor and/or automotive technician is a plus

 

Mechanical Tech/Claims Adjuster – Job Post

THIS POSITION HAS BEEN FILLED. THANK YOU.

Job Description

Position Summary: We currently have a great opportunity for an Automotive Claims Adjuster! The purpose of this position is to investigate, negotiate, and adjudicate mechanical claims, applying technical knowledge to effect fair and prompt claims authorization.

RESPONSIBILITIES:

  • Handle a high volume of claim traffic, which will be a combination of mechanical claims submitted electronically, and by phone
  • Verify Service Contract coverage and validate repair being performed
  • Verify part and labor charges as requested by the repair facility
  • Apply adjustments as required to part pricing MSRP, labor to a Nationally Recognized Labor Time Guide, and Client reimbursement guidelines
  • Further question or investigate any parts and/or labor discrepancies in order to agree on coverage or on the amount to be reimbursed
  • Resolve inquiries from Repair Facilities and Agreement Holders regarding claim and/or payment status
  • Review inspection reports and photos to further determine claim liability
  • Assist with other responsibilities as directed

Required Skills & Experience

  • High School Diploma
  • ASE or Manufacturer certifications preferred
  • Automotive Technical degree OR equivalent combination of technical knowledge and work experience
  • Must be able to type at least 20 WPM and Basic PC skills
  • Good customer service skills
  • Excellent written and verbal communication skills
  • Hands on Experience in dealership or repair facility
  • Service consultant skill is a plus
  • Automotive instructor and/or automotive technician is a plus

 

Customer Service Representative – Job Post

THIS POSITION HAS BEEN FILLED. THANK YOU.

Job Description

Position Summary: This position is primarily responsible for providing customer service support for the organization by ensuring claims are properly processed and customers’ questions or issues are resolved.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Answers the phone and assists customers with the claims process
  • Reviews contract coverage and provides status on existing claims
  • Maintains client relationships via quality customer service and timely processing of additional claim requests

COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:

  • Friendly, courteous, customer service-oriented, and professional
  • Ability to identify and resolve problems in a timely manner
  • Ability to manage difficult or emotional customer situations and to respond promptly to customer needs
  • Excellent judgment and discretion
  • Ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress
  • Typing skills (40 wpm) and knowledge of Microsoft software
  • Adapts to changes in the work environment, manages competing demands, and is able to deal with frequent change, delays, or unexpected events
  • Contributes to building a positive team spirit; supports everyone’s efforts to succeed
  • One year of customer service and/or phone experience is preferred

We are an established, privately-held, customer-oriented business headquartered in Lakewood, CO.

Job Type:  Full-time

Salary:  $30,000.00 /year

Job Location:  Lakewood, CO 80401

Required education:  High school or equivalent

Required experience:  Customer Service Experience: 1 year

 

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