Category : Extended Auto Warranties

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Customer Service Representative – Job Post

Job Description

Customer Service Representative

This position is primarily responsible for providing customer service support to the organization by ensuring that claims are properly processed, that customers questions are resolved, and by referring customers to a claims representative.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Answers the phone and assists customers with the claims process.
  • Reviews contract coverage, and provides status on existing claims.
  • Maintains client relationships via quality customer service and timely processing of additional claim requests.

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

  • Friendly, courteous, customer service-oriented, and professional;
  • Ability to identify and resolve problems in a timely manner;
  • Ability to manage difficult or emotional customer situations and to respond promptly to customer needs;
  • Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required;
  • Typing skills (40-60 wpm) and knowledge of Microsoft software;
  • Adapts to changes in the work environment, manages competing demands, and is able to deal with frequent change, delays, or unexpected events;
  • Contributes to building a positive team spirit; supports everyone’s efforts to succeed.

One year of customer service and/or phone experience is preferred.

We are an established, privately-held, customer-oriented business headquartered in Lakewood, CO.

Location: Denver West Business Park in Lakewood CO near I-70 & Cole Blvd. (Near Colorado Mills Shopping Center, Arvada, Golden and Wheat Ridge)

Job Type: Full-time

Salary: $32,000.00 / year

Required Experience: Customer Service Call Center: 1 year

 

Automotive Claims Rep & Claims Tech – Job Post

Job Description

2 Positions Available:
(1) Automotive Claims Representative
(1) Claims Technician

American Auto Shield provides customer service and claims management through our call center for customers whom have purchased automotive service agreements. If you are looking for a role that allows you to use your automotive expertise and work in a comfortable office setting, the Automotive Claims Representative or the Claims Technician position may be the role for you.

We currently have two positions available; a Claims Representative and a Claims Technician. Both positions do require basic knowledge of automobiles, ability to communicate effectively and respectively with customers who at times may not be in the best of moods, and the ability to talk and type at the same time in order to document the call for team members. The roles do require you to be on phones throughout the majority of the shift.

The Claims Tech role does require an ASE certification in drive trains, automatic transmissions and engines, whereas the Claims Rep does not.

These roles are day positions; Monday through Friday, although we are exploring Saturday coverage. Overtime does occur but rarely, and normally employees work a 40 hour work week.

We do offer a comprehensive benefits plan including medical, dental, vision, paid time off and more. The work environment is an office setting with natural light. The American Auto Shield office is located off of I70 West & Cole Blvd (near the Colorado Mills Shopping Center). Experience and ASE certifications will be taken into consideration when determining compensation.

Interested candidates please submit a resume.

Job Type: Full-time

Salary: $32,000.00 / year

Required Experience: ASE Certifications and hands on auto mechanic experience: 1 year

 

Automotive Claims Adjuster – Job Post

THIS POSITION HAS BEEN FILLED. THANK YOU.

Job Description

We currently have a great opportunity for an Automotive Claims Adjuster! The purpose of this position is to investigate, negotiate, and adjudicate mechanical claims, applying technical knowledge to effect fair and prompt claims authorization.

RESPONSIBILITIES:

  • Handle a high volume of claim traffic, which will be a combination of mechanical claims submitted electronically and by phone
  • Verify Service Contract coverage and validate repair being performed
  • Verify part and labor charges as requested by the repair facility
  • Apply adjustments as required to part pricing MSRP, labor to a Nationally Recognized Labor Time Guide, and Client reimbursement guidelines
  • Further question or investigate any parts and/or labor discrepancies in order to agree on coverage or on the amount to be reimbursed
  • Resolve inquiries from Repair Facilities and Agreement Holders regarding claim and/or payment status
  • Review inspection reports and photos to further determine claim liability
  • Assist with other responsibilities as directed

Required Skills & Experience

  • High School Diploma
  • ASE or Manufacturer Certifications preferred
  • Automotive Technical Degree OR equivalent combination of technical knowledge and work experience
  • Must be able to type at least 20 WPM and Basic PC skills
  • Good customer service skills
  • Excellent written and verbal communication skills
  • Hands on Experience in dealership or repair facility
  • Service consultant skill is a plus
  • Automotive instructor and/or automotive technician is a plus

 

Mechanical Tech/Claims Adjuster – Job Post

THIS POSITION HAS BEEN FILLED. THANK YOU.

Job Description

Position Summary: We currently have a great opportunity for an Automotive Claims Adjuster! The purpose of this position is to investigate, negotiate, and adjudicate mechanical claims, applying technical knowledge to effect fair and prompt claims authorization.

RESPONSIBILITIES:

  • Handle a high volume of claim traffic, which will be a combination of mechanical claims submitted electronically, and by phone
  • Verify Service Contract coverage and validate repair being performed
  • Verify part and labor charges as requested by the repair facility
  • Apply adjustments as required to part pricing MSRP, labor to a Nationally Recognized Labor Time Guide, and Client reimbursement guidelines
  • Further question or investigate any parts and/or labor discrepancies in order to agree on coverage or on the amount to be reimbursed
  • Resolve inquiries from Repair Facilities and Agreement Holders regarding claim and/or payment status
  • Review inspection reports and photos to further determine claim liability
  • Assist with other responsibilities as directed

Required Skills & Experience

  • High School Diploma
  • ASE or Manufacturer certifications preferred
  • Automotive Technical degree OR equivalent combination of technical knowledge and work experience
  • Must be able to type at least 20 WPM and Basic PC skills
  • Good customer service skills
  • Excellent written and verbal communication skills
  • Hands on Experience in dealership or repair facility
  • Service consultant skill is a plus
  • Automotive instructor and/or automotive technician is a plus

 

Powersport Protection Program Announcement

American Auto Shield Announces Direct-to-Consumer Powersport Protection Program

Provides drivers with cost-saving choices for powersport extended vehicle coverage.

American Auto Shield, a leading provider of extended vehicle protection, today announces the launch of the American Auto Shield Powersport Protection Program. The program includes direct-to-consumer extended coverage for on-road and off-road motorcycles and all-terrain vehicles (ATVs).

“American Auto Shield is excited to offer a Powersport Protection Program that fills the direct-to-consumer space, providing consumers with cost-saving choices that weren’t previously available in the extended vehicle protection market,” said Jason Currier, Vice President of Sales, Client Relations and Marketing. “Today, consumers expect to be able to buy products directly. We’re happy to meet these expectations with an on and off-road protection program that provides riders with exceptional coverage and security.”

The program is being underwritten by a subsidiary of Assurant, a premier provider of specialty protection products and related services, providing customers with an extra layer of financial security.

American Auto Shield will perform customer and claims services with the same quality and support their customers have come to expect.

About American Auto Shield
Headquartered in Lakewood, Colorado, American Auto Shield is a leading provider and administrator of Extended Vehicle Protection Products. For over a decade, American Auto Shield has been working with its marketing partners to protect automobile owners against unexpected repair costs. American Auto Shield is an A+ Rated Accredited Member of the Better Business Bureau and a member of the Service Contract Industry Council. Learn more at americanautoshield.com and support.americanautoshield.com.

About Assurant
Assurant, Inc. (NYSE: AIZ) is a global provider of risk management solutions, protecting where consumers live and the goods they buy. A Fortune 500 company, Assurant focuses on the housing and lifestyle markets, and is among the market leaders in mobile device protection; extended service contracts; vehicle protection; pre-funded funeral insurance; renters insurance; lender-placed homeowners insurance; and mortgage valuation and field services. With approximately $30 billion in assets and $6 billion in annualized revenue as of June 30, 2016, Assurant is located in 16 countries, while its Assurant Foundation works to support and improve communities. Learn more at assurant.com or on Twitter @AssurantNews.

For the original version on PRWeb visit: http://www.prweb.com/releases/2016/09/prweb13715729.htm

ASE Certification Test Congratulations

Congratulations on your ASE Certification

CONGRATULATIONS to CHARLES BRANDON, American Auto Shield Technical Claims Representative, for successfully completing the following ASE Certification:

Automobile Service Consultant Certification Test (C1)

Objective:

To improve the quality of vehicle service through the voluntary testing and certification of Service Consultant professionals.

Test Content:

The Automobile Service Consultant (C1) test contains 50 scored questions on communications, customer and internal relations, vehicle systems knowledge, sales skills, and shop operations.

Work Experience Requirement:

To become ASE certified, Service Consultants must pass the C1 test and present proof of two years of work experience specifically related to service writing, not hands-on automotive repair.

Recertification:

Service Consultants must retest every five years to retain their certification. The Service Consultant recertification test (C1R) is about half as long as the initial certification test.

National Institute for Automotive Service Excellence: Citing Sources: [http://www.ase.com/Tests/ASE-Certification-Tests/Test-Series.aspx] 

Because ASE certifications are essential for maintaining the level of education required to provide the highest standard of service for our customers, Charles is now eligible to receive a bonus!

Customer Service Representative – Job Post

THIS POSITION HAS BEEN FILLED. THANK YOU.

Job Description

Position Summary: This position is primarily responsible for providing customer service support for the organization by ensuring claims are properly processed and customers’ questions or issues are resolved.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Answers the phone and assists customers with the claims process
  • Reviews contract coverage and provides status on existing claims
  • Maintains client relationships via quality customer service and timely processing of additional claim requests

COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:

  • Friendly, courteous, customer service-oriented, and professional
  • Ability to identify and resolve problems in a timely manner
  • Ability to manage difficult or emotional customer situations and to respond promptly to customer needs
  • Excellent judgment and discretion
  • Ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress
  • Typing skills (40 wpm) and knowledge of Microsoft software
  • Adapts to changes in the work environment, manages competing demands, and is able to deal with frequent change, delays, or unexpected events
  • Contributes to building a positive team spirit; supports everyone’s efforts to succeed
  • One year of customer service and/or phone experience is preferred

We are an established, privately-held, customer-oriented business headquartered in Lakewood, CO.

Job Type:  Full-time

Salary:  $30,000.00 /year

Job Location:  Lakewood, CO 80401

Required education:  High school or equivalent

Required experience:  Customer Service Experience: 1 year

 

Commitment Recognized

Thank you for your commitment!

THANK YOU and CONGRATULATIONS to the following employees celebrating their work anniversaries this month!

We appreciate all your hard work and commitment.

  • Tony Grey, Senior Underwriter – 9 years
  • Mike Novick, Chief Financial Officer – 3 years
  • Isrrael Mejorada, Customer Service Representative – 1 year

Cheers to you and all you do!

Work Anniversaries – June 2016

Thank you for your dedication!

THANK YOU and CONGRATULATIONS to the following employees celebrating their work anniversaries this month!

We appreciate all your hard work and dedication.

  • Ben Rice, Customer Service Representative – 12 years
  • Jessica Rivera, Client Relations Representative – 9 years
  • Tom Corbett, Field Representative – 2 years

ASE Certification Congratulations

Congratulations on your ASE Certifications

Congratulations to MIKE STACEY, American Auto Shield Technical Claims Representative, for successfully completing the following ASE Certifications:

  • A1 Engine Repair Certification
  • A5 Brakes Recertification

Because ASE certifications are vital for providing the highest standard of service for our customers, Mike is now eligible to receive a bonus!

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