Category : Extended Auto Warranties

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Operations Manager – Job Post

Job Description

Operations Manager

American Auto Shield specializes in Vehicle Service Contract administration. Founded in 2002 and located in Lakewood, Colorado, we have earned an “A+” rating with the Better Business Bureau. Our team’s industry expertise, along with our strong partnerships, enable us to deliver superior coverage and service.

The Operations Manager (OM) is responsible for achieving excellent customer service and claims management. The OM will achieve these results by providing direction to the Claims and Customer Service departments.

Responsibilities and Duties

  • Lead, mentor, and motivate department Managers and Supervisors.
  • Promote strategic planning, development, staffing and training.
  • Manage and decrease claim costs
  • Accountable for assessing when standard operating procedures are not in alignment with desired metrics, and then correcting to minimize negative impacts.
  • Ensure proper staffing, process development, and training are ready prior to implementing new programs.
  • Consistently exceed rigorous call center performance metrics and improve one call resolution.
  • Manage employee productivity and morale to ensure excellent satisfaction, lower turnover and achievement of high performance standards.

Qualifications and Skills

  • Bachelor’s Degree in Business Administration or related field, and/or 5+ years of operations experience with increased responsibility throughout the years.
  • 3 years of experience managing and developing teams.
  • Experience developing and managing performance metrics and achieving results that drive business objectives and success.
  • Possession of key skills, including conflict management, business negotiation, organization, and decision-making.
  • Excellent communication skills, including verbal, written and listening.

This position will report to the Vice President/ Sales and Marketing.

Please submit cover letter along with resume.

Benefits

We offer a competitive compensation package including Health Benefits (Medical, Dental, and Vision), 401k with company match, company paid Group Term Life Insurance, Paid Time Off, and Paid Holidays.

Job Type: Full-time

Required experience:

  • managing: 3 years

Required education:

  • Bachelor’s

Winter Car Care Checklist

Did you know that inspecting your car or truck before and during the cold weather season and prior to taking long road trips can improve the life of your vehicle?

American Auto Shield recommends motorists use this simple checklist to determine their vehicle’s fall and winter maintenance needs. Many of the items on the list can be inspected by a car owner in less than an hour, while others should be performed by a certified technician.

Fall and Winter Car Maintenance To-Dos

Clean your car and undercarriage

Road salt can damage your vehicle by eating away at its undercarriage. Wash your car and clean off road salt and grime regularly. Be sure to wax your car at the beginning and end of the warm season. These steps can keep your ride looking sweet.

Clean out the junk in your trunk

Carrying too much extra baggage in your trunk increases the weight of your vehicle and lowers your gas mileage. Taking some time to clean out your trunk now could save you gas money later.

Battery and Charging System

Have the battery and charging system tested by a trained technician. A fully charged battery in good condition is required to start an engine in cold weather. Ask your technician to make sure the battery cover is in place and the battery is properly anchored. Also ask them to clean it of any corrosion, especially the electrical posts. This maintenance will keep your battery operating longer.

Battery Cables and Terminals

Make sure the cable ends and battery terminals are free from corrosion and the connections are tight.

Drive Belts and Engine Hoses

A belt or hose failure can cause an overheated engine, loss of power steering, and loss of the electrical charging system. Inspect the underside of accessory drive belts for cracks or fraying. Many newer multi-rib “serpentine” belts are made of materials that do not show obvious signs of wear; replace these belts at 60,000-mile intervals. Inspect cooling system hoses for leaks, cracks or loose clamps. Also, squeeze the hoses and replace any that are brittle or have an excessively spongy feeling.

Tire Type and Tread

In areas with heavy winter weather, installing snow tires on all four wheels will provide the best winter traction. All-season tires work well in light-to-moderate snow conditions provided they have adequate tread depth. Replace any tire that has less than 3/32-inches of tread. Uneven tire wear can indicate alignment, wheel balance, or suspension problems that should also be addressed to prevent further tire damage.

Tire Pressure

Check the pressure on each of your tires on a regular basis, especially when it’s cold out. Under inflated tires can decrease your gas mileage and will wear faster. When tires are worn they decrease road traction and the car’s ability to handle on the road, making it unsafe. Check your vehicle’s owner’s manual for specific recommendations for tire pressure.

Air Filter

Often overlooked, filters play a huge role in your car’s overall performance. The air filter ensures that dust and dirt from the air doesn’t contaminate your engine. If the filter is clogged or dirty it can cause loss of power to the engine and can lower your gas mileage by as much as 10%. You should check your air filter regularly to ensure it’s not clogged or dirty and change it approximately every six months (more often if you live in a dusty region). Check the engine air filter by holding it up to a 60-watt light bulb. If light can be seen through much of the filter, it is still clean enough to work effectively. However, if light is blocked by most of the filter, replace it.

Coolant Levels

Check the coolant level in the overflow tank when the engine is cold. If the level is low, add a 50/50 solution of coolant and water to maintain the necessary antifreeze capability. Test the antifreeze protection level annually.

Lights

Check the operation of all headlights, taillights, brake lights, turn signals, emergency flashers and back-up lights. Replace any burnt out bulbs.

Wiper Blades

Replace your windshield wipers. Windshield wipers are the most overlooked and underestimated items on an automobile. Have you ever been caught in a rain or snowstorm with bad wipers…maybe on the highway or a winding road? If you have, you probably know why it’s important to replace your wiper blades on a regular basis. You can’t drive if you can’t see, and anything that impedes vision impedes safety. In regions where snow is common, consider installing winter wiper blades that wrap the blade frame in a rubber boot to reduce ice and snow buildup that can prevent good contact between the blade and the glass.

Washer Fluid

Speaking of not being able to see, fill the windshield washer fluid reservoir with a winter cleaning solution that has antifreeze components to prevent it from freezing.

Brakes

If there is any indication of a brake problem, have the system inspected by a certified technician to ensure all components are in good working order.

Transmission, Brake, and Power Steering Fluids

Check all fluids to ensure they are at or above the minimum safe levels.

Emergency Road Kit

Carry an emergency kit equipped for winter weather. The kit should include:

  • Mobile phone pre-programmed with rescue apps and important phone numbers
  • Mobile phone car charger
  • Drinking water
  • First-aid kit
  • Non-perishable snacks
  • Bag of abrasive material (sand, salt, cat litter) or traction mats
  • Ice scraper with brush
  • Window washer solvent
  • Snow shovel
  • Blankets
  • Warm clothing (gloves, hats, scarves)
  • Cloth or roll of paper towels
  • Flashlight
  • Extra batteries (for flashlights, etc.)
  • Jumper cables
  • Basic toolkit (screwdrivers, pliers, adjustable wrench)
  • Warning devices (flares or triangles)

Remember, each auto manufacturer recommends unique service intervals for their vehicles. See your vehicle’s owner’s manual for specific maintenance and service recommendations.

Controller – Job Post

Job Description

Controller

The Controller is a newly created position, reporting to the VP Finance/CFO, which will oversee and manage all accounting related activities including, but not limited to all general accounting functions – G/L, A/P, A/R, cash management, external audit, etc., for American Auto Shield and related companies. This position is an opportunity to expand your skills, expertise and knowledge and to grow with the company.

Responsibilities and Duties

Responsibilities:

  • Create and establish monthly reconciliation processes between the contract detail database and accounting to improve reporting and cash flow analysis over operating fee results vs. underwriting reserve funding
  • Provide detailed analyses and reconciliations on a monthly/quarterly/year-end basis to ensure all information is accurately stated
  • Assume a leadership role leader and/or technical expert in areas of responsibilities and ensure requirements are understood and met by internal and external resources, including the design and implementation of management reporting tools that provide financial visibility to fees vs. reserves
  • Document key financial and business policies, procedures and controls and continue to ensure the documentation of processes and procedures are current, compliant and accurate
  • Provide leadership and expertise for Company’s Accounting team. Proactively address all team performance issues in a timely manner, including staff development designed to drive successful performance and increased skills and expertise while partnering with management and the Human Resources team when needed
  • Provide ongoing, adhoc analysis for the CFO and executive staff; and assume additional responsibilities from the CFO as Controller becomes more knowledgeable of the business.

Qualifications and Skills

  • Four-year degree in Accounting, CPA preferred
  • Requires 6-8+ years of corporate accounting and/or public accounting experience
  • Strong interpersonal and communication skills in English (written and verbal)
  • Proficient with Microsoft Office, including advanced Excel skills
  • Experience with all aspects of internal and external audit procedures
  • Ability to understand complex business and financial flows
  • Demonstrated utilization of US GAAP accounting knowledge
  • Strong analytical and problem solving skills
  • Experience with Quick Books preferred

Benefits

American Auto Shield is an underwriter of Vehicle Service Contracts and also provides customer service and claims administration for our customers. We are a small privately held established company located in Lakewood, CO in the Denver West Business Park. We are a growing Company, and expanding our vehicle service contract product lines into payment plan financing and home warranties. The Company offers a competitive compensation package including bonus opportunities, and health and welfare benefits which include medical, dental, vision, tuition reimbursement and a 401k with employer match.

Job Type: Full-time

 

Staff Accountant – Job Post

THIS POSITION HAS BEEN FILLED. THANK YOU.

Job Description

Staff Accountant

AAS Services, LLC is an administrative services company that provides Finance, Accounting, Legal, HR and Administrative services to related companies in the Vehicle Service Contract (VSC) and Home Protection Plan industries. The accountant role will reconcile and analyze financial transactions and assist in financial statement preparation.

Responsibilities and Duties

  • Reconcile day-end and month-end close
  • Complete journal entries and business reports
  • Update disbursements in the accounting software
  • Reconcile bank and merchant account statements
  • Maintain general ledger
  • Assist in financial statement preparation
  • Other duties as assigned

Qualifications and Skills

  • 3-5 years of accounting and/or bookkeeping experience
  • Proficiency with Microsoft Office products
  • Strong Excel skills (intermediate to expert level)
  • College degree preferred – Accounting/Finance. May substitute 4 years of applicable experience and training with education
  • Strong communication skills, including Customer Service skills to effectively deal with Customers and Sellers
  • Extreme attention to detail

Benefits

Robust benefits plan including medical, dental, vision, 401k plan with match and competitive compensation plan.

Job Type: Full-time

 

Financial Analyst – Job Post

Job Description

Financial Analyst

AAS Services, LLC is an administrative services company that provides Finance, Accounting, Legal, HR and Administrative services to related companies in the Vehicle Service Contract (VSC) and Home Protection Plan industries. The Financial Analyst role will develop reporting tools to analyze company financial business trends and provide recommendations to improve business performance and customer satisfaction.

Responsibilities and Duties

  • Develop, interpret, and implement complex financial and accounting concepts, or techniques for financial planning and control.
  • Conduct special studies to analyze complex financial actions and prepare recommendations for policy, procedure, control, or action.
  • Analyze financial information to predict present and future financial performance.
  • Establish databases of pertinent information for use in analyzing future plans and forecasts.
  • Make recommendations to management regarding cost saving or profit generating opportunities and profitability improvement strategies.

Qualifications and Skills

  • College degree – Accounting/Finance/Business or related field of study
  • 3-5 years of related and applicable experience
  • Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.
  • Strong communication skills
  • Extreme attention to detail
  • Proficiency with Microsoft Office
  • Strong Excel skills (expert level)

Benefits

Robust benefits plan includes medical, dental, vision, 401k plan with match and a competitive compensation plan.

Job Type: Full-time

 

Computer Programmer – Job Post

Job Description

Computer Programmer

American Auto Shield has an immediate opening for a Computer Programmer to create and maintain internal software programs for our business.  The ideal candidate has a strong background in software development and programming.  He/she is a hard-working individual who has a creative but analytical mindset.  The candidate should be self-motivated and able to work in a fast-paced environment with minimal daily oversight.  For the right candidate, this position comes with opportunities for advancement within the IT department, as well as exceptional benefits and a competitive salary.

Role Responsibilities:

  • Work with designers and content producers
  • Write, modify, and debug software for server applications
  • Write code to create multi-threaded, networked server applications
  • Use source debuggers, program dumps, and performance monitoring tools
  • Test and document software for server applications

Minimum Qualifications:

  • Able to work independently without direct supervision and with minimal guidance
  • Thorough knowledge of Visual Studio/Visual Basic, C, C++, C#, .NET and Java Script
  • Experience in Unidata and System Builder strongly preferred
  • Strong written and verbal communication skills
  • 2-5 years of programming/coding experience in a dynamic, fast paced environment
  • Bachelor’s degree in computer science, information technology (IT )or a degree in a related field.  Prior work experience for this position preferred, but not required.

Accounting Associate – Job Post

THIS POSITION HAS BEEN FILLED. THANK YOU.

Job Description

Accounting Associate

POSITION PURPOSE:

The Accounting Associate will under limited supervision provide accounting support, requiring familiarity with and experience in accounting office practices. Duties include, but are not limited to, computing, classifying, recording and verifying numerical data for use in maintaining accounting records, and may include Accounts Payable (A/P), Accounts Receivable (A/R), Cash Control and General Ledger activities.

POSITION DUTIES:

  • A/R cash posting including daily deposits of checks and funding received.
  • Process weekly customer contract cancels.
  • Invoice Sellers for amounts paid by American Auto Shield for cancels on behalf of the Seller.
  • Prepare reports and summarize down payments received for different programs.
  • With access to online banking, initiate and process Front Range Payment Systems ACH payments daily as needed.
  • Enter and process specific A/P for all companies.
  • Send Invoices and monthly A/R Statements as required.
  • Complete bank reconciliations for all companies.
  • Process and reconcile all Credit Card monthly statements for all companies
  • Input data, generate reports, conduct specialized research projects and respond to inquiries.
  • Act as a backup for processing and auditing claims payments to repair facilities.
  • Reconcile GL accounts.
  • Perform audit requests, which may require independent analysis.
  • Prepare various accounting schedules, reports and projects as needed.
  • Responsible for all filing for bills, bank statements and other documentation.
  • Various other clerical duties as needed.

EXPERIENCE REQUIRED FOR THE POSITION:

  • 2+ years of accounting and bookkeeping experience
  • QuickBooks experience strongly preferred (or similar accounting software)
  • A/P and A/R experience
  • Merchant Processing experience helpful
  • Proficient in Microsoft Office products, with skills above basic to intermediate level of expertise in Excel
  • Excellent communication skills
  • Attention to detail is a must
  • Experience working with, and the practices needed to maintain confidential data
  • Strong interpersonal and communication skills, including verbal and written
  • Ability to multitask and work in an environment with competing priorities
  • Working with multiple companies and the ability to distinguish the difference between the various company interfaces and unique processes
  • Strong analytical and problem solving skills
  • Previous demonstration of excellent customer service skills preferred

EDUCATION REQUIRED FOR THE POSITION:

  • High School Diploma/GED
  • Prefer Associate degree or higher in Accounting or equivalent experience in lieu of a degree, and in addition to the above required experience.

 

Claims Representative – Job Post

Job Description

Claims Representative

Are you someone who has a basic knowledge of cars and car parts? We are a fast growing warranty company located in Lakewood, CO. We are currently hiring individuals with automotive or parts knowledge to adjudicate claims. We offer competitive compensation based on experience, a comprehensive benefits package, 401k with employer match, paid holiday and paid time off. We’re looking for a full time employee, day shift, Monday through Friday, with weekends off.

Job Type: Full-time

Required education:

  • High school or equivalent

Required experience:

  • Customer Service: 1 year
  • Automotive or Car Parts: 1 year

 

 

Customer Service Representative – Job Post

Job Description

Customer Service Representative

Are you someone who enjoys helping people? We are a fast growing warranty company located in Lakewood, CO. We are currently hiring customer service individuals focused on assisting customers and shops during our claims process. We offer competitive compensation based on experience, a comprehensive benefits package, 401k with employer match, paid holiday and paid time off. We’re looking for a full time employee, day shift, Monday through Friday, with weekends off.

Job Type: Full-time

Required education:

  • High school or equivalent

Required experience:

  • Call Center: 1 year
  • Customer Service: 1 year

 

American Auto Shield Hits 200 Reviews on Trustpilot

American Auto Shield (AAS) is pleased to announce that we have reached more than 200 customer reviews on Trustpilot.

LAKEWOOD, COLORADO (PRWEB) NOVEMBER 15, 2017

American Auto Shield (AAS) is pleased to announce that we have reached more than 200 customer reviews on Trustpilot.

Though American Auto Shield specializes in Auto, ATV, Motorcycle and Off-Road Motorcycle coverage and claims administration, our customers’ satisfaction has always remained most important to us. Our commitment to innovation, quality service and the importance of maintaining and evolving the unparalleled quality of our products and services sets us apart from the competition.

“Our customers mean everything to us, and we recognize the importance of the service we provide for them. We want to make the claims process as easy and stress-free as possible so that our customers can get their vehicles back on the road as quickly as possible. By providing services such as direct and online claim filing and customer support, we’re resetting expectations for what customer service means for claims administrators in the automotive aftermarket industry,” said Jason Currier, American Auto Shield Vice President of Sales and Marketing.

Why Trustpilot?

Not only is Trustpilot completely independent, they verify each review to ensure potential customers are reading legitimate reviews from actual AAS customers. Potential customers can therefore make the best purchasing decision based on those reviews. With consumers increasingly consulting online review sites for guidance on purchasing decisions, Trustpilot provides companies with the tools and technology necessary for efficiently integrating reviews as part of their communications with customers. Recognizing the importance of these reviews, American Auto Shield encourages customers and their repair facilities to leave honest feedback about their claims experiences.

“Positive reviews allow us to see that our specialized customer service and streamlined claims process is being well received. Poor reviews allow us to learn and grow as a company by focusing on suggestions from our customers and their repair facilities. These suggestions enable us to provide a superior service so that we can continue to be the best choice for Vehicle Service Contract coverage,” said Becky Swartz, American Auto Shield Public Relations Specialist.

Our Favorite Reviews

American Auto Shield’s emphasis on quality customer service is reflected throughout our reviews on Trustpilot. Here are some of our favorites:

“Very efficient and quick to pay for the claim….I was pleasantly surprised at how everything went so smoothly…..Thank you.”

“The best company I’ve ever dealt with. They will do whatever it takes to ensure customer satisfaction. I’ve had other extended warranty companies but none as pleasant to work with as this. Very satisfied.”

“Excellent experience and the CSR was very professional and courteous.”

“This company is very good. They are fast, courteous. Make you feel important and treat you with respect.”

“American Auto Shield was absolutely fabulous to work with. Great customer service and very thorough.”

American Auto Shield is celebrating its 15th anniversary this year, and we’re proud that we have recently expanded our claims administration services and product line, enhanced our online services, and raised our customer service standards by utilizing trustworthy online review sites such as Trustpilot to generate customer feedback. To read additional American Auto Shield reviews from other trustworthy sites, visit http://americanautoshield.com/reviews.

About American Auto Shield

Headquartered in Lakewood, Colorado, American Auto Shield is a leading provider and administrator of Extended Vehicle Protection Products. For over a decade, American Auto Shield has been working with its marketing partners to protect automobile owners against unexpected repair costs. American Auto Shield is an A+ Rated Accredited Member of the Better Business Bureau and a member of the Service Contract Industry Council. Learn more at americanautoshield.com and support.americanautoshield.com.

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