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American Auto Shield Hits 200 Reviews on Trustpilot

American Auto Shield (AAS) is pleased to announce that we have reached more than 200 customer reviews on Trustpilot.

LAKEWOOD, COLORADO (PRWEB) NOVEMBER 15, 2017

American Auto Shield (AAS) is pleased to announce that we have reached more than 200 customer reviews on Trustpilot.

Though American Auto Shield specializes in Auto, ATV, Motorcycle and Off-Road Motorcycle coverage and claims administration, our customers’ satisfaction has always remained most important to us. Our commitment to innovation, quality service and the importance of maintaining and evolving the unparalleled quality of our products and services sets us apart from the competition.

“Our customers mean everything to us, and we recognize the importance of the service we provide for them. We want to make the claims process as easy and stress-free as possible so that our customers can get their vehicles back on the road as quickly as possible. By providing services such as direct and online claim filing and customer support, we’re resetting expectations for what customer service means for claims administrators in the automotive aftermarket industry,” said Jason Currier, American Auto Shield Vice President of Sales and Marketing.

Why Trustpilot?

Not only is Trustpilot completely independent, they verify each review to ensure potential customers are reading legitimate reviews from actual AAS customers. Potential customers can therefore make the best purchasing decision based on those reviews. With consumers increasingly consulting online review sites for guidance on purchasing decisions, Trustpilot provides companies with the tools and technology necessary for efficiently integrating reviews as part of their communications with customers. Recognizing the importance of these reviews, American Auto Shield encourages customers and their repair facilities to leave honest feedback about their claims experiences.

“Positive reviews allow us to see that our specialized customer service and streamlined claims process is being well received. Poor reviews allow us to learn and grow as a company by focusing on suggestions from our customers and their repair facilities. These suggestions enable us to provide a superior service so that we can continue to be the best choice for Vehicle Service Contract coverage,” said Becky Swartz, American Auto Shield Public Relations Specialist.

Our Favorite Reviews

American Auto Shield’s emphasis on quality customer service is reflected throughout our reviews on Trustpilot. Here are some of our favorites:

“Very efficient and quick to pay for the claim….I was pleasantly surprised at how everything went so smoothly…..Thank you.”

“The best company I’ve ever dealt with. They will do whatever it takes to ensure customer satisfaction. I’ve had other extended warranty companies but none as pleasant to work with as this. Very satisfied.”

“Excellent experience and the CSR was very professional and courteous.”

“This company is very good. They are fast, courteous. Make you feel important and treat you with respect.”

“American Auto Shield was absolutely fabulous to work with. Great customer service and very thorough.”

American Auto Shield is celebrating its 15th anniversary this year, and we’re proud that we have recently expanded our claims administration services and product line, enhanced our online services, and raised our customer service standards by utilizing trustworthy online review sites such as Trustpilot to generate customer feedback. To read additional American Auto Shield reviews from other trustworthy sites, visit http://americanautoshield.com/reviews.

About American Auto Shield

Headquartered in Lakewood, Colorado, American Auto Shield is a leading provider and administrator of Extended Vehicle Protection Products. For over a decade, American Auto Shield has been working with its marketing partners to protect automobile owners against unexpected repair costs. American Auto Shield is an A+ Rated Accredited Member of the Better Business Bureau and a member of the Service Contract Industry Council. Learn more at americanautoshield.com and support.americanautoshield.com.

Computer Programmer – Job Post

Job Description

Computer Programmer

American Auto Shield has an immediate opening for a Computer Programmer to create and maintain internal software programs for our business.  The ideal candidate has a strong background in software development and programming.  He/she is a hard-working individual who has a creative but analytical mindset.  The candidate should be self-motivated and able to work in a fast-paced environment with minimal daily oversight.  For the right candidate, this position comes with opportunities for advancement within the IT department, as well as exceptional benefits and a competitive salary.

Role Responsibilities:

  • Work with designers and content producers
  • Write, modify, and debug software for server applications
  • Write code to create multi-threaded, networked server applications
  • Use source debuggers, program dumps, and performance monitoring tools
  • Test and document software for server applications

Minimum Qualifications:

  • Able to work independently without direct supervision and with minimal guidance
  • Thorough knowledge of Visual Studio/Visual Basic, C, C++, C#, .NET and Java Script
  • Experience in Unidata and System Builder strongly preferred
  • Strong written and verbal communication skills
  • 2-5 years of programming/coding experience in a dynamic, fast paced environment
  • Bachelor’s degree in computer science, information technology (IT )or a degree in a related field.  Prior work experience for this position preferred, but not required.

 

Software Architecture Engineer – Job Post

Job Description

Software Architecture Engineer

American Auto Shield is currently seeking an experienced Software Architect.  The successful candidate will be responsible for designing, developing and implementing software solutions to address complex business issues, and providing technical leadership within the IT department.  The ideal applicant will able to thrive in a highly collaborative workplace and actively engage in the development process.  This is an excellent career opportunity for a professional with an impressive architectural design background and excellent interpersonal skills.

Role Responsibilities:

  • Develop, maintain and enhance existing and new company websites
  • Able to scale projects efficiently, while maximizing performance and minimizing costs
  • Oversee development teams and coordinate strategies to make sure the technologies are interconnected and product lines are working smoothly
  • Evaluate systems and networks to ensure all procedures are running correctly
  • Validate that internal and external standards are being followed when it comes to design, application requirements and proper maintenance (Security, Company, etc.)
  • Design, develop, integrate, test and deploy company’s software
  • Execute product specification, system design, software development (programming) and system integration
  • Develop new product concepts, and deliver product prototypes
  • Conduct new technology research, concept specification, assessment of internal and external platforms, and design of individual software components
  • Participate in product and program collaboration.
  • Provide input to ensure IT designs relate to overall business strategy
  • Partner with programmers and designers, among other professionals, to finish a project on time 

Minimum Qualifications:

  • Demonstrated proficiency building websites, troubleshooting code and improving the performance of existing programs
  • Demonstrated successful experience in working in a team environment
  • Dedicated to always staying up-to-date with new technologies and programming languages that become available
  • Experience effectively working independently without direct supervision and with minimal guidance
  • Extensive knowledge of several programming languages, including Visual Studio/Visual Basic, C, C++, C#, .NET and Java Script.  Experience in Unidata and System Builder strongly preferred
  • Proficient with Microsoft products, and expert level with Excel
  • 3-6 years hands-on experience programming,  and strategic management of internal and external business product evaluation and implementation
  • Minimum educational requirement is Bachelor’s degree in Computer Science
  • Prefer Certified Software Development Professional (CSDP) certification
  • Strong business acumen with experience managing a P&L

 

Accounting Associate – Job Post

Job Description

Accounting Associate

POSITION PURPOSE:

The Accounting Associate will under limited supervision provide accounting support, requiring familiarity with and experience in accounting office practices. Duties include, but are not limited to, computing, classifying, recording and verifying numerical data for use in maintaining accounting records, and may include Accounts Payable (A/P), Accounts Receivable (A/R), Cash Control and General Ledger activities.

POSITION DUTIES:

  • A/R cash posting including daily deposits of checks and funding received.
  • Process weekly customer contract cancels.
  • Invoice Sellers for amounts paid by American Auto Shield for cancels on behalf of the Seller.
  • Prepare reports and summarize down payments received for different programs.
  • With access to online banking, initiate and process Front Range Payment Systems ACH payments daily as needed.
  • Enter and process specific A/P for all companies.
  • Send Invoices and monthly A/R Statements as required.
  • Complete bank reconciliations for all companies.
  • Process and reconcile all Credit Card monthly statements for all companies
  • Input data, generate reports, conduct specialized research projects and respond to inquiries.
  • Act as a backup for processing and auditing claims payments to repair facilities.
  • Reconcile GL accounts.
  • Perform audit requests, which may require independent analysis.
  • Prepare various accounting schedules, reports and projects as needed.
  • Responsible for all filing for bills, bank statements and other documentation.
  • Various other clerical duties as needed.

EXPERIENCE REQUIRED FOR THE POSITION:

  • 2+ years of accounting and bookkeeping experience
  • QuickBooks experience strongly preferred (or similar accounting software)
  • A/P and A/R experience
  • Merchant Processing experience helpful
  • Proficient in Microsoft Office products, with skills above basic to intermediate level of expertise in Excel
  • Excellent communication skills
  • Attention to detail is a must
  • Experience working with, and the practices needed to maintain confidential data
  • Strong interpersonal and communication skills, including verbal and written
  • Ability to multitask and work in an environment with competing priorities
  • Working with multiple companies and the ability to distinguish the difference between the various company interfaces and unique processes
  • Strong analytical and problem solving skills
  • Previous demonstration of excellent customer service skills preferred

EDUCATION REQUIRED FOR THE POSITION:

  • High School Diploma/GED
  • Prefer Associate degree or higher in Accounting or equivalent experience in lieu of a degree, and in addition to the above required experience.

 

Claims Representative – Job Post

Job Description

Claims Representative

Are you someone who has a basic knowledge of cars and car parts? We are a fast growing warranty company located in Lakewood, CO. We are currently hiring individuals with automotive or parts knowledge to adjudicate claims. We offer competitive compensation based on experience, a comprehensive benefits package, 401k with employer match, paid holiday and paid time off. We’re looking for a full time employee, day shift, Monday through Friday, with weekends off.

Job Type: Full-time

Required education:

  • High school or equivalent

Required experience:

  • Customer Service: 1 year
  • Automotive or Car Parts: 1 year

 

 

Customer Service Representative – Job Post

Job Description

Customer Service Representative

Are you someone who enjoys helping people? We are a fast growing warranty company located in Lakewood, CO. We are currently hiring customer service individuals focused on assisting customers and shops during our claims process. We offer competitive compensation based on experience, a comprehensive benefits package, 401k with employer match, paid holiday and paid time off. We’re looking for a full time employee, day shift, Monday through Friday, with weekends off.

Job Type: Full-time

Required education:

  • High school or equivalent

Required experience:

  • Call Center: 1 year
  • Customer Service: 1 year

 

Customer Service Representative – Job Post

THIS POSITION HAS BEEN FILLED. THANK YOU.

Job Description

Customer Service Representative

This position is primarily responsible for providing customer service support to the organization by ensuring that claims are properly processed, that customers questions are resolved, and by referring customers to a claims representative.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Answers the phone and assists customers with the claims process.
  • Reviews contract coverage, and provides status on existing claims.
  • Maintains client relationships via quality customer service and timely processing of additional claim requests.

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

  • Friendly, courteous, customer service-oriented, and professional;
  • Ability to identify and resolve problems in a timely manner;
  • Ability to manage difficult or emotional customer situations and to respond promptly to customer needs;
  • Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required;
  • Typing skills (40-60 wpm) and knowledge of Microsoft software;
  • Adapts to changes in the work environment, manages competing demands, and is able to deal with frequent change, delays, or unexpected events;
  • Contributes to building a positive team spirit; supports everyone’s efforts to succeed.

One year of customer service and/or phone experience is preferred.

We are an established, privately-held, customer-oriented business headquartered in Lakewood, CO.

Location: Denver West Business Park in Lakewood CO near I-70 & Cole Blvd. (Near Colorado Mills Shopping Center, Arvada, Golden and Wheat Ridge)

Job Type: Full-time

Salary: $32,000.00 / year

Required Experience: Customer Service Call Center: 1 year

 

Automotive Claims Rep & Claims Tech – Job Post

THIS POSITION HAS BEEN FILLED. THANK YOU.

Job Description

2 Positions Available:
(1) Automotive Claims Representative
(1) Claims Technician

American Auto Shield provides customer service and claims management through our call center for customers whom have purchased automotive service agreements. If you are looking for a role that allows you to use your automotive expertise and work in a comfortable office setting, the Automotive Claims Representative or the Claims Technician position may be the role for you.

We currently have two positions available; a Claims Representative and a Claims Technician. Both positions do require basic knowledge of automobiles, ability to communicate effectively and respectively with customers who at times may not be in the best of moods, and the ability to talk and type at the same time in order to document the call for team members. The roles do require you to be on phones throughout the majority of the shift.

The Claims Tech role does require an ASE certification in drive trains, automatic transmissions and engines, whereas the Claims Rep does not.

These roles are day positions; Monday through Friday, although we are exploring Saturday coverage. Overtime does occur but rarely, and normally employees work a 40 hour work week.

We do offer a comprehensive benefits plan including medical, dental, vision, paid time off and more. The work environment is an office setting with natural light. The American Auto Shield office is located off of I70 West & Cole Blvd (near the Colorado Mills Shopping Center). Experience and ASE certifications will be taken into consideration when determining compensation.

Interested candidates please submit a resume.

Job Type: Full-time

Salary: $32,000.00 / year

Required Experience: ASE Certifications and hands on auto mechanic experience: 1 year

 

Automotive Claims Adjuster – Job Post

THIS POSITION HAS BEEN FILLED. THANK YOU.

Job Description

We currently have a great opportunity for an Automotive Claims Adjuster! The purpose of this position is to investigate, negotiate, and adjudicate mechanical claims, applying technical knowledge to effect fair and prompt claims authorization.

RESPONSIBILITIES:

  • Handle a high volume of claim traffic, which will be a combination of mechanical claims submitted electronically and by phone
  • Verify Service Contract coverage and validate repair being performed
  • Verify part and labor charges as requested by the repair facility
  • Apply adjustments as required to part pricing MSRP, labor to a Nationally Recognized Labor Time Guide, and Client reimbursement guidelines
  • Further question or investigate any parts and/or labor discrepancies in order to agree on coverage or on the amount to be reimbursed
  • Resolve inquiries from Repair Facilities and Agreement Holders regarding claim and/or payment status
  • Review inspection reports and photos to further determine claim liability
  • Assist with other responsibilities as directed

Required Skills & Experience

  • High School Diploma
  • ASE or Manufacturer Certifications preferred
  • Automotive Technical Degree OR equivalent combination of technical knowledge and work experience
  • Must be able to type at least 20 WPM and Basic PC skills
  • Good customer service skills
  • Excellent written and verbal communication skills
  • Hands on Experience in dealership or repair facility
  • Service consultant skill is a plus
  • Automotive instructor and/or automotive technician is a plus

 

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