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Operations Manager – Job Post

Job Description

Operations Manager

American Auto Shield specializes in Vehicle Service Contract administration. Founded in 2002 and located in Lakewood, Colorado, we have earned an “A+” rating with the Better Business Bureau. Our team’s industry expertise, along with our strong partnerships, enable us to deliver superior coverage and service.

The Operations Manager (OM) is responsible for achieving excellent customer service and claims management. The OM will achieve these results by providing direction to the Claims and Customer Service departments.

Responsibilities and Duties

  • Lead, mentor, and motivate department Managers and Supervisors.
  • Promote strategic planning, development, staffing and training.
  • Manage and decrease claim costs
  • Accountable for assessing when standard operating procedures are not in alignment with desired metrics, and then correcting to minimize negative impacts.
  • Ensure proper staffing, process development, and training are ready prior to implementing new programs.
  • Consistently exceed rigorous call center performance metrics and improve one call resolution.
  • Manage employee productivity and morale to ensure excellent satisfaction, lower turnover and achievement of high performance standards.

Qualifications and Skills

  • Bachelor’s Degree in Business Administration or related field, and/or 5+ years of operations experience with increased responsibility throughout the years.
  • 3 years of experience managing and developing teams.
  • Experience developing and managing performance metrics and achieving results that drive business objectives and success.
  • Possession of key skills, including conflict management, business negotiation, organization, and decision-making.
  • Excellent communication skills, including verbal, written and listening.

This position will report to the Vice President/ Sales and Marketing.

Please submit cover letter along with resume.

Benefits

We offer a competitive compensation package including Health Benefits (Medical, Dental, and Vision), 401k with company match, company paid Group Term Life Insurance, Paid Time Off, and Paid Holidays.

Job Type: Full-time

Required experience:

  • managing: 3 years

Required education:

  • Bachelor’s

Controller – Job Post

Job Description

Controller

The Controller is a newly created position, reporting to the VP Finance/CFO, which will oversee and manage all accounting related activities including, but not limited to all general accounting functions – G/L, A/P, A/R, cash management, external audit, etc., for American Auto Shield and related companies. This position is an opportunity to expand your skills, expertise and knowledge and to grow with the company.

Responsibilities and Duties

Responsibilities:

  • Create and establish monthly reconciliation processes between the contract detail database and accounting to improve reporting and cash flow analysis over operating fee results vs. underwriting reserve funding
  • Provide detailed analyses and reconciliations on a monthly/quarterly/year-end basis to ensure all information is accurately stated
  • Assume a leadership role leader and/or technical expert in areas of responsibilities and ensure requirements are understood and met by internal and external resources, including the design and implementation of management reporting tools that provide financial visibility to fees vs. reserves
  • Document key financial and business policies, procedures and controls and continue to ensure the documentation of processes and procedures are current, compliant and accurate
  • Provide leadership and expertise for Company’s Accounting team. Proactively address all team performance issues in a timely manner, including staff development designed to drive successful performance and increased skills and expertise while partnering with management and the Human Resources team when needed
  • Provide ongoing, adhoc analysis for the CFO and executive staff; and assume additional responsibilities from the CFO as Controller becomes more knowledgeable of the business.

Qualifications and Skills

  • Four-year degree in Accounting, CPA preferred
  • Requires 6-8+ years of corporate accounting and/or public accounting experience
  • Strong interpersonal and communication skills in English (written and verbal)
  • Proficient with Microsoft Office, including advanced Excel skills
  • Experience with all aspects of internal and external audit procedures
  • Ability to understand complex business and financial flows
  • Demonstrated utilization of US GAAP accounting knowledge
  • Strong analytical and problem solving skills
  • Experience with Quick Books preferred

Benefits

American Auto Shield is an underwriter of Vehicle Service Contracts and also provides customer service and claims administration for our customers. We are a small privately held established company located in Lakewood, CO in the Denver West Business Park. We are a growing Company, and expanding our vehicle service contract product lines into payment plan financing and home warranties. The Company offers a competitive compensation package including bonus opportunities, and health and welfare benefits which include medical, dental, vision, tuition reimbursement and a 401k with employer match.

Job Type: Full-time

 

Staff Accountant – Job Post

THIS POSITION HAS BEEN FILLED. THANK YOU.

Job Description

Staff Accountant

AAS Services, LLC is an administrative services company that provides Finance, Accounting, Legal, HR and Administrative services to related companies in the Vehicle Service Contract (VSC) and Home Protection Plan industries. The accountant role will reconcile and analyze financial transactions and assist in financial statement preparation.

Responsibilities and Duties

  • Reconcile day-end and month-end close
  • Complete journal entries and business reports
  • Update disbursements in the accounting software
  • Reconcile bank and merchant account statements
  • Maintain general ledger
  • Assist in financial statement preparation
  • Other duties as assigned

Qualifications and Skills

  • 3-5 years of accounting and/or bookkeeping experience
  • Proficiency with Microsoft Office products
  • Strong Excel skills (intermediate to expert level)
  • College degree preferred – Accounting/Finance. May substitute 4 years of applicable experience and training with education
  • Strong communication skills, including Customer Service skills to effectively deal with Customers and Sellers
  • Extreme attention to detail

Benefits

Robust benefits plan including medical, dental, vision, 401k plan with match and competitive compensation plan.

Job Type: Full-time

 

Financial Analyst – Job Post

Job Description

Financial Analyst

AAS Services, LLC is an administrative services company that provides Finance, Accounting, Legal, HR and Administrative services to related companies in the Vehicle Service Contract (VSC) and Home Protection Plan industries. The Financial Analyst role will develop reporting tools to analyze company financial business trends and provide recommendations to improve business performance and customer satisfaction.

Responsibilities and Duties

  • Develop, interpret, and implement complex financial and accounting concepts, or techniques for financial planning and control.
  • Conduct special studies to analyze complex financial actions and prepare recommendations for policy, procedure, control, or action.
  • Analyze financial information to predict present and future financial performance.
  • Establish databases of pertinent information for use in analyzing future plans and forecasts.
  • Make recommendations to management regarding cost saving or profit generating opportunities and profitability improvement strategies.

Qualifications and Skills

  • College degree – Accounting/Finance/Business or related field of study
  • 3-5 years of related and applicable experience
  • Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.
  • Strong communication skills
  • Extreme attention to detail
  • Proficiency with Microsoft Office
  • Strong Excel skills (expert level)

Benefits

Robust benefits plan includes medical, dental, vision, 401k plan with match and a competitive compensation plan.

Job Type: Full-time

 

Computer Programmer – Job Post

Job Description

Computer Programmer

American Auto Shield has an immediate opening for a Computer Programmer to create and maintain internal software programs for our business.  The ideal candidate has a strong background in software development and programming.  He/she is a hard-working individual who has a creative but analytical mindset.  The candidate should be self-motivated and able to work in a fast-paced environment with minimal daily oversight.  For the right candidate, this position comes with opportunities for advancement within the IT department, as well as exceptional benefits and a competitive salary.

Role Responsibilities:

  • Work with designers and content producers
  • Write, modify, and debug software for server applications
  • Write code to create multi-threaded, networked server applications
  • Use source debuggers, program dumps, and performance monitoring tools
  • Test and document software for server applications

Minimum Qualifications:

  • Able to work independently without direct supervision and with minimal guidance
  • Thorough knowledge of Visual Studio/Visual Basic, C, C++, C#, .NET and Java Script
  • Experience in Unidata and System Builder strongly preferred
  • Strong written and verbal communication skills
  • 2-5 years of programming/coding experience in a dynamic, fast paced environment
  • Bachelor’s degree in computer science, information technology (IT )or a degree in a related field.  Prior work experience for this position preferred, but not required.

Accounting Associate – Job Post

THIS POSITION HAS BEEN FILLED. THANK YOU.

Job Description

Accounting Associate

POSITION PURPOSE:

The Accounting Associate will under limited supervision provide accounting support, requiring familiarity with and experience in accounting office practices. Duties include, but are not limited to, computing, classifying, recording and verifying numerical data for use in maintaining accounting records, and may include Accounts Payable (A/P), Accounts Receivable (A/R), Cash Control and General Ledger activities.

POSITION DUTIES:

  • A/R cash posting including daily deposits of checks and funding received.
  • Process weekly customer contract cancels.
  • Invoice Sellers for amounts paid by American Auto Shield for cancels on behalf of the Seller.
  • Prepare reports and summarize down payments received for different programs.
  • With access to online banking, initiate and process Front Range Payment Systems ACH payments daily as needed.
  • Enter and process specific A/P for all companies.
  • Send Invoices and monthly A/R Statements as required.
  • Complete bank reconciliations for all companies.
  • Process and reconcile all Credit Card monthly statements for all companies
  • Input data, generate reports, conduct specialized research projects and respond to inquiries.
  • Act as a backup for processing and auditing claims payments to repair facilities.
  • Reconcile GL accounts.
  • Perform audit requests, which may require independent analysis.
  • Prepare various accounting schedules, reports and projects as needed.
  • Responsible for all filing for bills, bank statements and other documentation.
  • Various other clerical duties as needed.

EXPERIENCE REQUIRED FOR THE POSITION:

  • 2+ years of accounting and bookkeeping experience
  • QuickBooks experience strongly preferred (or similar accounting software)
  • A/P and A/R experience
  • Merchant Processing experience helpful
  • Proficient in Microsoft Office products, with skills above basic to intermediate level of expertise in Excel
  • Excellent communication skills
  • Attention to detail is a must
  • Experience working with, and the practices needed to maintain confidential data
  • Strong interpersonal and communication skills, including verbal and written
  • Ability to multitask and work in an environment with competing priorities
  • Working with multiple companies and the ability to distinguish the difference between the various company interfaces and unique processes
  • Strong analytical and problem solving skills
  • Previous demonstration of excellent customer service skills preferred

EDUCATION REQUIRED FOR THE POSITION:

  • High School Diploma/GED
  • Prefer Associate degree or higher in Accounting or equivalent experience in lieu of a degree, and in addition to the above required experience.

 

Claims Representative – Job Post

Job Description

Claims Representative

Are you someone who has a basic knowledge of cars and car parts? We are a fast growing warranty company located in Lakewood, CO. We are currently hiring individuals with automotive or parts knowledge to adjudicate claims. We offer competitive compensation based on experience, a comprehensive benefits package, 401k with employer match, paid holiday and paid time off. We’re looking for a full time employee, day shift, Monday through Friday, with weekends off.

Job Type: Full-time

Required education:

  • High school or equivalent

Required experience:

  • Customer Service: 1 year
  • Automotive or Car Parts: 1 year

 

 

Customer Service Representative – Job Post

Job Description

Customer Service Representative

Are you someone who enjoys helping people? We are a fast growing warranty company located in Lakewood, CO. We are currently hiring customer service individuals focused on assisting customers and shops during our claims process. We offer competitive compensation based on experience, a comprehensive benefits package, 401k with employer match, paid holiday and paid time off. We’re looking for a full time employee, day shift, Monday through Friday, with weekends off.

Job Type: Full-time

Required education:

  • High school or equivalent

Required experience:

  • Call Center: 1 year
  • Customer Service: 1 year

 

Computer Programmer – Job Post

THIS POSITION HAS BEEN FILLED. THANK YOU FOR YOUR INTEREST.

Job Description

Computer Programmer

American Auto Shield has an immediate opening for a Computer Programmer to create and maintain internal software programs for our business.  The ideal candidate has a strong background in software development and programming.  He/she is a hard-working individual who has a creative but analytical mindset.  The candidate should be self-motivated and able to work in a fast-paced environment with minimal daily oversight.  For the right candidate, this position comes with opportunities for advancement within the IT department, as well as exceptional benefits and a competitive salary.

Role Responsibilities:

  • Work with designers and content producers
  • Write, modify, and debug software for server applications
  • Write code to create multi-threaded, networked server applications
  • Use source debuggers, program dumps, and performance monitoring tools
  • Test and document software for server applications

Minimum Qualifications:

  • Able to work independently without direct supervision and with minimal guidance
  • Thorough knowledge of Visual Studio/Visual Basic, C, C++, C#, .NET and Java Script
  • Experience in Unidata and System Builder strongly preferred
  • Strong written and verbal communication skills
  • 2-5 years of programming/coding experience in a dynamic, fast paced environment
  • Bachelor’s degree in computer science, information technology (IT )or a degree in a related field.  Prior work experience for this position preferred, but not required.

 

Customer Service Representative – Job Post

THIS POSITION HAS BEEN FILLED. THANK YOU.

Job Description

Customer Service Representative

This position is primarily responsible for providing customer service support to the organization by ensuring that claims are properly processed, that customers questions are resolved, and by referring customers to a claims representative.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Answers the phone and assists customers with the claims process.
  • Reviews contract coverage, and provides status on existing claims.
  • Maintains client relationships via quality customer service and timely processing of additional claim requests.

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

  • Friendly, courteous, customer service-oriented, and professional;
  • Ability to identify and resolve problems in a timely manner;
  • Ability to manage difficult or emotional customer situations and to respond promptly to customer needs;
  • Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required;
  • Typing skills (40-60 wpm) and knowledge of Microsoft software;
  • Adapts to changes in the work environment, manages competing demands, and is able to deal with frequent change, delays, or unexpected events;
  • Contributes to building a positive team spirit; supports everyone’s efforts to succeed.

One year of customer service and/or phone experience is preferred.

We are an established, privately-held, customer-oriented business headquartered in Lakewood, CO.

Location: Denver West Business Park in Lakewood CO near I-70 & Cole Blvd. (Near Colorado Mills Shopping Center, Arvada, Golden and Wheat Ridge)

Job Type: Full-time

Salary: $32,000.00 / year

Required Experience: Customer Service Call Center: 1 year

 

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