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Mechanical Tech/Claims Adjuster – Job Post


Job Description

Position Summary: We currently have a great opportunity for an Automotive Claims Adjuster! The purpose of this position is to investigate, negotiate, and adjudicate mechanical claims, applying technical knowledge to effect fair and prompt claims authorization.


  • Handle a high volume of claim traffic, which will be a combination of mechanical claims submitted electronically, and by phone
  • Verify Service Contract coverage and validate repair being performed
  • Verify part and labor charges as requested by the repair facility
  • Apply adjustments as required to part pricing MSRP, labor to a Nationally Recognized Labor Time Guide, and Client reimbursement guidelines
  • Further question or investigate any parts and/or labor discrepancies in order to agree on coverage or on the amount to be reimbursed
  • Resolve inquiries from Repair Facilities and Agreement Holders regarding claim and/or payment status
  • Review inspection reports and photos to further determine claim liability
  • Assist with other responsibilities as directed

Required Skills & Experience

  • High School Diploma
  • ASE or Manufacturer certifications preferred
  • Automotive Technical degree OR equivalent combination of technical knowledge and work experience
  • Must be able to type at least 20 WPM and Basic PC skills
  • Good customer service skills
  • Excellent written and verbal communication skills
  • Hands on Experience in dealership or repair facility
  • Service consultant skill is a plus
  • Automotive instructor and/or automotive technician is a plus