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Mechanical Tech/Claims Adjuster – Job Post

THIS POSITION HAS BEEN FILLED. THANK YOU.

Job Description

Position Summary: We currently have a great opportunity for an Automotive Claims Adjuster! The purpose of this position is to investigate, negotiate, and adjudicate mechanical claims, applying technical knowledge to effect fair and prompt claims authorization.

RESPONSIBILITIES:

  • Handle a high volume of claim traffic, which will be a combination of mechanical claims submitted electronically, and by phone
  • Verify Service Contract coverage and validate repair being performed
  • Verify part and labor charges as requested by the repair facility
  • Apply adjustments as required to part pricing MSRP, labor to a Nationally Recognized Labor Time Guide, and Client reimbursement guidelines
  • Further question or investigate any parts and/or labor discrepancies in order to agree on coverage or on the amount to be reimbursed
  • Resolve inquiries from Repair Facilities and Agreement Holders regarding claim and/or payment status
  • Review inspection reports and photos to further determine claim liability
  • Assist with other responsibilities as directed

Required Skills & Experience

  • High School Diploma
  • ASE or Manufacturer certifications preferred
  • Automotive Technical degree OR equivalent combination of technical knowledge and work experience
  • Must be able to type at least 20 WPM and Basic PC skills
  • Good customer service skills
  • Excellent written and verbal communication skills
  • Hands on Experience in dealership or repair facility
  • Service consultant skill is a plus
  • Automotive instructor and/or automotive technician is a plus

 

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