Claim Steps
Claim Steps
From your vehicle’s mechanical breakdown or failure, to the resolution of your claim, we’ll help you every step of the way
1-2-3 Easy Claim Steps
Assign
When we receive your claim, it will be assigned to a Claims Adjuster. The Adjuster will:
- Gather facts surrounding the breakdown or failure
- Verify Vehicle Service Contract information
The contract holder will:
- Authorize teardown / diagnostics of your vehicle to determine failure
- Submit any service records, if requested
Evaluate
The repair facility will:
- Perform teardown / diagnostics to determine failure
- Submit an estimate for the repair of your vehicle
The Claims Adjuster will:
- Assign an inspector, if necessary, to inspect and document the cause of failure
- Determine coverage
- Evaluate your claim for authorization per the terms of the Vehicle Service Contract
Resolve
The Claims Adjuster will work with you and your repair facility to resolve your claim fairly by:
- Explaining your coverage for the necessary repairs
- Explaining your deductible amount, if any
- Paying your repair facility directly for the covered repairs to your vehicle
- Closing your claim, once resolved, under the terms of your Vehicle Service Contract
Have Questions?
Call us at 303.420.7488 or visit our online SUPPORT CENTER for quick service and response.